One Call, Zero Hassles.
The last thing you need are hassles when you have a problem. You need fast, reliable, single-source assistance. Every new Mack truck comes with the peace of mind and all the benefits of the Mack OneCall CompleteCare customer support network. The drivers call for help is answered by Mack employees trained to diagnose and troubleshoot situations, so your truck keeps rolling.
Mack OneCall offers round-the-clock roadside assistance to drivers anywhere in Canada and the United States. When a driver notifies Mack OneCall, highly trained and knowledgeable staff members work to resolve issues. Their goal? Maximize your uptime by quickly scheduling and managing service, repairs, or any other issues out on the road. And they stay on the case until it is resolved to your satisfaction. That helps you get back on the road as quickly as possible, so you can take care of your load and your customers.
Call 1-800-866-1177 for complete Mack OneCall customer support in three languages: English, French, and Spanish.
Mack OneCall utilizes MVASIST to communicate with dealer service personnel, Mack support staff and our customers effectively and efficiently during a service event, sharing information and getting retular status alerts on planned and unplanned stops.
This is provided at no charge on all Mack trucks and includes:
- Breakdown coverage and warranty/nonwarranty repairs.
- Attractive case fees on noncovered equipment.
- Scheduling of planned/unplanned service and repairs.
- Parts location and expediting for needed repairs.
- Hands-on management by Mack technicians.
Additional services available:
- Arranging hotel accommodations.
- Credit card clearance.
- Forwarding cash if extensive repairs are required.
- Arranging rental equipment.
- Load forwarding.
- Auditing repair bills.