Building A Relationship
You're not in business to own trucks. You're in business to profit from them. If you have too much truck for the job, it's hard to make money. If you have too little truck, it's even harder to make money.
At Mack, we manufacture as much truck as it takes to get the job done right. Which tells you we're not so much in the business of making trucks as we're in the business of helping you succeed.
Or to put it another way, the business of customer satisfaction.
A Mack® truck is different from the rest. Where our competition joins components from various suppliers and calls it a truck, we build the powertrain as well as the vehicle.
The result is what we call balanced design--a truck in which each component is engineered to function perfectly with the others. Balanced design is not new at Mack, and our partnership with the worldwide AB Volvo and Renault V.I. companies has multiplied and diversified the resources behind the philosophy. It's given us more R&D. New quality assurance programs. And it's helped us implement a company-wide Total Quality Management philosophy that ensures that each Mack employee is committed to quality control, problem prevention and continuous improvement.